Free Parking
Complimentary parking available in the lot directly in front of our salon.
Policies & FAQ
Everything you need to know about your visit to PureLux. Questions? Email us
Our Policies
7-Day Service Guarantee
Every gel, acrylic, and dip powder manicure includes a 7-day guarantee against chipping, cracking, peeling, or color loss. Contact us for complimentary repairs.
Appointment Times
All scheduled times are estimates. As our services are both technical and artistic, timing may vary. Thank you for understanding.
Late Arrivals
Please arrive on time or notify us if running late. Appointments are forfeited after 10 minutes without notification.
Custom Designs
For nail art requests, please inform us at check-in. Discuss design details and pricing with your technician before work begins.
Special Events
We accommodate bridal parties, birthdays, and group celebrations. Contact us via email in advance to arrange.
Gift Cards
Available online and in-salon. One gift card per visit; cannot be used same day of purchase.
Payment
We accept all major credit cards, cash, Apple Pay, and Google Pay. All payments must be made in person — no card-not-present transactions allowed.
All Sales Final
Clients are responsible for their personal choices regarding services, including but not limited to color, length, shape, and design. If you wish to make any changes or notice discrepancies in your service selection, please notify your technician immediately during the appointment. Adjustments can only be made during the service. Once you leave the salon, all services are considered final. No refunds or credits will be issued. We encourage all clients to ask questions and fully understand the service and its pricing prior to making a selection.
Frequently Asked Questions
How do I book an appointment?
Book online through our website for next-day appointments and beyond, or call us directly for same-day availability.
Do you accept walk-ins?
Walk-ins are welcome, but appointments are strongly recommended to ensure availability and minimize wait times.
What happens if I'm late?
Please call if you're running late. We'll do our best to accommodate you, but appointments may be forfeited after 10 minutes without notification.
Can I request a specific technician?
Yes! Request your preferred technician when booking. We'll accommodate based on availability.
What if my nails chip within a week?
All gel, acrylic, and dip powder services include a 7-day guarantee. Contact us for a complimentary repair.
Do you offer group bookings?
Absolutely! We host bridal parties, birthdays, and celebrations. Contact us in advance to arrange group services.
Can I bring design inspiration photos?
Yes! Bring inspiration photos and discuss with your technician beforehand to confirm feasibility and pricing.
What payment methods do you accept?
All major credit cards, cash, Apple Pay, and Google Pay. Payment required in person at time of service.
Can I get a refund if I'm not satisfied?
All sales are final. Please confirm color, length, shape, and design with your technician before work begins. Any adjustments must be made during your appointment — once you leave, services are considered complete.
Is PureLux BBB accredited?
Yes! PureLux Nail Salon & Spa is a BBB A+ Accredited Business — the highest rating from the Better Business Bureau. This reflects our commitment to trust, transparency, and excellent customer service.
Still have questions?
We're here to help. Your message goes directly to our management team.
Contact Us